BUSINESS PHONE CALL
If talking directly to someone who intended
Receptionist : Thanks for calling J&J Hotel. Carla speaking.
Customer :
Hello.I would like to book a room for the September long weekend.
Receptionist :
I’m afraid we’re totally booked for that weekend.There’s a convention in town
and we’re the closest hotel to the convention centre.
Customer :
Oh,really? Well what about the weekend after that?
Receptionist : Yeah,sorry about that.So,the eighteenth? We have a few
vacancies left.
Customer :
Okay,Friday and Saturday,that’ll be fine.
Receptionist : What kind of room would you like ?
Customer :
I would like a double room,please.
Receptionist : Please hold on I will check….. Yes,we have.
Customer :
How much is that ?
Receptionist : The tariff for that weekend is $100 dollars including vat.
Customer :
Great ! Does it include breakfast ? .
Receptionist : No,mam.It’s just for the accommodation mam.
Customer :
Is the room air conditioned ?
Receptionist : All our rooms are centrally air-conditioned.
Customer :
Well,I take it.
Receptionist : All right.What name will the reservation be listed under ?
Customer :
Jenny Marlon .
Receptionist : Could you spell your name for me,please ?
Customer :
Sure. J-E-N-N-Y-M-A-R-L-O-N
Receptionist : And is there a phone number where you can be contacted ?
Customer :
Yes,my phone number is 0897-999-767-08.
Receptionist :
Okay,now we need your credit card information to reserve the room for you.What
the type of card is it ? And what is the name of the cardholder ?
Customer :
Visa. The number is 456475867 .And the name of cardholder is Jenny Marlon.
Receptionist :
Alright,Mrs.Marlon.Your reservation has been made for the eighteenth of
September for a room with a double bed.
Customer :
Great,thank you so much.
Receptionist : My pleasure.Have a nice day,mrs.marlon!
Dialog Appointment
Receptionist : Good Morning, J&J Hotel. Can I help you?
Kangwo :
Good Morning . May I speak to Mr. Jang Jae Youl , please ?
Receptionist : Who am I speaking to?
Kangwo :
This is Kangwo calling.
Receptionist : Okay,please hold on a second.
Mr.Jang :
Hello.
Kangwo :
Hello,this is Kangwo speaking.
Mr.Jang :
Hello Kangwo,Jang Jae Youl here.I was expecting your call.
Kangwo :
Jang jae youl,it is important that we meet tomorrow to discuss our strategies.
Mr.Jang :
Yes,I agree,Kangwo. How about at eleven am?
Kangwo :
Sorry I can not mr.Jang, because there is another appointment. Do you have
any free time after lunch?
Mr.Jang :
Okay i thought at two pm it was a nice
time. It will not take more than an hour,will it?
Kangwo :
No,I shouldn’t think so.
Mr.Jang :
I’ll look forward to meeting you tomorrow.
Dialog
Cancelling Appointment
Receptionist : Good Morning, J&J Hotel. Can I help you?
Kangwo : Good Morning . May I speak to Mr.
Jang Jae Youl , please ?
Receptionist : Who is calling ?
Kangwo :
My name is Kangwo.
Receptionist : Okay,please hold on a second.
Mr.Jang :
Hello.
Kangwo :
Hello,mr.Jang.I’d like to cancel we appointment on tomorrow.Because I have an
appointment with my new client.I’m so sorry about that.
Mr.Jang :
Okay,no problem mr.Kangwo I understand about it.
Kangwo :
Would you like to reschedule ?
Mr.Jang : Yes,I agree. What day do you need to change to ?
Kangwo :
I want to change to next Friday.
Mr.Jang :
What time would you prefer ?
Kangwo :
I would prefer seven o’clock in the afternoon.
Mr.Jang :
Okay,I have any free time.Thank you for calling to reschedule.
Appointment
letter
To:J&JHotel@gmail.com
Cc:
Sub: Invitation for Business Event
Dear Mr.Jang Jae Youl.
This email is to invite you to a meeting
that will discuss further the cooperation between our business. This meeting
will be held on December 10 2016 at the Restaurant Blaemer,in Merpati
Street,East Jakarta,Jakarta.
The reasons to invite you are to discuss
about our strategis to develop our company. This meeting will also be attended
by all representatives of our company branch offices. The event start from 11
am and will end at 3 pm.
It would be an honor for us if you and
the rest of manager Restaurant Pring attend to this meeting.
Thanks for your attention.
Regards.
Kangwo
https://www.easypacelearning.com/all-lessons/english-lessons-level-3/1350-hotel-conversation-between-2-people-hotel-reservation-conversation
diakses : 01 November 2016
http://www.kursus-inggris.com/2015/09/cancelling-appointment-membatalkan.html
diakses : 08 November 2016
http://www.belajarbahasainggrisku.com/2015/02/4-contoh-surat-email-dalam-bahasa-inggris-dan-artinya.html
diakses : 08 November 2016
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